Street Light Repairs

If there is a street light that needs repair, it is best to contact Dominion directly. To do so, the number to call for public street lights outages is 1-866-DOM-HELP (1-866-366-4357).

Here is what Dominion says about the process:

  • From the date the outage is reported, the investigation of the outage may take up to 5 days to complete.
  • Depending on the result of the investigation, the repair could take 2 – 3 weeks to complete (underground cable repair, overhead cable repair, lighting fixture replacements).
  • If attempts to repair the underground cable are unsuccessful, the entire span of cable will be replaced. Cable replacements could take 45 days or more to complete.
  • Special permitting requirements or unexpected field conditions will have an adverse effect on the restoration timeframe.
  • When streetlight outages reach a high volume, repairs may take longer than usual. Causes of high volume may include: Inclement weather, major storm activity or municipal-wide lighting surveys.